Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This one-day workshop will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

 

What Will Students Learn?

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

What Topics are Covered?

  • The six critical elements of customer service
  • Understanding leadership
  • Managing performance
  • Onboarding and orientation
  • Five practices of leadership

What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

 

  • Cost: 120 AZN per person, plus applicable taxes.
  • Duration: 8 hours
  • Prices and dates are subject to change.