Managing Difficult Conversations

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

 

What Will Students Learn?

  • How to define their frame of reference
  • How to establish a positive intent and a desired outcome
  • Good communication skills
  • How to draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • How to access additional resources as required
  • How to maintain safety in a conversation

What Topics are Covered?

  • Choosing to have the conversation 
  • Toolkit for successful conversations
  • Choosing the time and place
  • Framework for difficult conversations
  • Conversation template
  • Staying safe
  • Role play practice

What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

 

  • Cost: 120 AZN per person, plus applicable taxes.
  • Duration: 8 hours
  • Prices and dates are subject to change.